Return Policy
Exchanges and Returns
As a consumer, you are entitled to return your order within a maximum of 14 calendar days from the date of receipt. No refund requests will be accepted after this period. We accept exchanges and returns within this period, provided that the products are in perfect condition, in their original packaging, with tags, and have not been used or washed.
You are responsible for selecting the carrier and covering the shipping costs to our address, whether it is a voluntary return or a return due to product issues. We will then refund the cost of the products you have paid for within 14 business days after receiving your package, excluding the shipping cost if it is a voluntary return.
If a returned product does not comply with our return policy, you will be notified and given the opportunity to arrange for the shipment of the products back to you, covering all shipping costs involved.
Rita & deer reserves the right to cancel, annul, and/or rectify any order status whenever deemed appropriate, always informing the customer of the action taken.
Personalized products will not be eligible for return or refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you if your return is eligible for a refund.
If your return complies with our return policy and is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method, excluding the cost of the shipping incurred, within 14 business days.
Late or Missing Refunds
If you have not received a refund from us within 14 business days after the delivery date to our warehouse, first check your bank account again.
Depending on your credit card company, processing time may vary before the refund appears in your account statement.
If your refund still does not appear after a few weeks, contact your bank.
If you have done all this and still have not received your refund, please contact us.
Shipping Errors or Damages
The customer is responsible for inspecting the received merchandise package at the time of delivery by the carrier and for notifying any anomalies to the carrier representative on the delivery note. In this case, the customer must also inform the rita&deer customer service as soon as possible (info@ritaanddeer.com).
If anomalies are not noted on the delivery note, no subsequent claims will be accepted.
In case of shipping errors or damage to merchandise during transportation, the customer will be asked to provide photographs clearly showing the issue. If accepted, rita&deer will refund the entire order, including all shipping costs for both delivery and return of the merchandise.
For all returns, except in cases of defective items, delivery errors, or damage during transportation, the customer will be responsible for arranging transportation (including the choice of carrier), paying all shipping costs associated with the return of the items, and retaining proof of shipment.
Shipping Policy
Except in cases of unforeseen or extraordinary circumstances, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the time indicated on the Website, between 10 and 20 business days from the date of order confirmation, as these are made-to-order products. These timelines are indicative, and the final duration depends on the shipping company, with which we will stay in contact throughout the process. The total shipping cost will be indicated on the website at the time of purchase.
Shipping costs are €6 VAT included for shipments to the Peninsula and €10 VAT included for shipments to the Balearic Islands, Ceuta, and Melilla.
rita&deer will not be responsible for any errors or delays in delivery due to incorrect entry of data provided by the customer. The customer agrees to pay all return shipping costs if the delivery address information has been transmitted incorrectly or incompletely and if the customer did not receive the package on time.
The risk associated with the products will pass to the customer from the moment the carrier has delivered the goods. The customer acquires ownership of the products upon delivery by the shipping company and once rita&deer has received full payment of the total price and shipping costs.
